Last Updated: 10/Oct/2025   

eQuote360.com is dedicated to providing a reliable platform service that connects buyers with qualified suppliers for metal buildings, building permits, and related services. As a connection platform service, our refund and return policy differs from traditional product-based businesses. This policy is designed to maintain transparency and ensure satisfaction with our platform services.

IMPORTANT: eQuote360.com operates solely as a connection platform. We do not manufacture, sell, or deliver physical products, nor do we perform construction work or building permit services. This policy applies only to any fees paid to eQuote360.com for platform services.

1. Current Service Offering  

Platform Services (Currently Free)

• Buyer-supplier connections


• Quote request submissions


• Supplier profile browsing


• Project specification sharing


• Basic customer support

Current Status: No fees are currently charged to buyers for using our connection platform

2. Future Premium Services  

We may introduce optional premium services for buyers, including:

Enhanced Services:  

• Priority project matching


• Expedited quote delivery


• Advanced project management tools


• Premium customer support


• Extended supplier verification

Value-Added Features:  

• Detailed supplier background reports


• Project timeline management


• Quote comparison tools


• Document management services

3. Refund Policy for Future Paid Services  

Premium Service Refunds  

Service Guarantee:

• Full refund if we fail to connect you with qualified suppliers within 48 hours


• Full refund for technical issues that prevent service delivery


• Prorated refunds for service interruptions exceeding 24 hours

Quality Guarantee:

• Refund available if suppliers provided don't meet your specified criteria


• Full refund for any premium service features that don't function as described


• Credit for future services if service quality doesn't meet standards

Cancellation Policy  

Before Service Delivery:

• Full refund for any premium services cancelled before activation


• No penalties for cancelling unused premium features


• Immediate processing of cancellation requests

After Service Activation:

• No refunds for successfully delivered connection services


• Prorated refunds for unused portions of subscription services


• Service credits for partial service delivery issues

4. Service Standards and Guarantees  

Connection Quality Standards  

Supplier Matching:

• Connect buyers with relevant suppliers within 48 hours


• Provide suppliers that match your specified requirements


• Ensure suppliers are verified and in good standing

Platform Performance:

• Maintain 99.5% platform uptime


• Provide advance notice of planned maintenance


• Resolve technical issues within 24 hours

Service Delivery Guarantees  

Response Times:

• Initial supplier connections: Within 48 hours


• Customer support: Within 24 hours during business days


• Technical issue resolution: Within 24 hours


• Quote facilitation: Immediate platform delivery

Quality Assurance:

• All suppliers pre-verified for licensing and credentials


• Multiple supplier options when available


• Clear communication throughout connection process

5. Circumstances for Full Refunds  

Platform Failures  

• Technical issues preventing service access


• Failure to provide promised supplier connections


• Data loss or platform errors affecting your project


• Service outages exceeding guaranteed uptime

Service Quality Issues  

• Suppliers provided don't match specified requirements


• Inadequate number of supplier responses


• Verified errors in supplier credential information


• Failure to deliver services within promised timeframes

Special Circumstances  

• Documented emergencies requiring project cancellation


• Changes in local building codes affecting project feasibility


• Natural disasters impacting project timeline


• Military deployment or similar life changes

6. Non-Refundable Services  

Successfully Delivered Services

• Completed supplier connections and introductions


• Information and reports already accessed


• Supplier contact details already provided


• Platform features successfully utilized

External Factors

• Supplier unavailability due to scheduling


• Changes in project requirements after connection


• Buyer decision to work with different suppliers


• Normal market competition among suppliers

7. Refund Request Process  

How to Request Refunds  

Online Process:

• Log into your account


• Navigate to "Account & Billing"


• Select "Request Refund"


• Provide reason and details


• Submit request for review

Customer Support:

• Email: support@equote360.com


• Phone: +1 (345) 326-2411


• Business Hours: Monday-Friday, 9 AM - 5 PM [Time Zone]

Required Information:  

• Account email address


• Project or service reference number


• Date of original service request


• Detailed explanation of refund reason


• Supporting documentation (if applicable)

Processing Timeline:  

• Initial review: Within 3 business days


• Decision notification: Within 5 business days


• Refund processing: 7-10 business days to original payment method


• Complex cases: Up to 15 business days for resolution

8. Service Credits vs. Refunds  

Account Credits:

• Faster processing than cash refunds


• Can be applied to future premium services


• Credits valid for 12 months from issue date


• Transferable between different service types

Cash Refunds:

• Processed to original payment method only


• Subject to payment processor timing


• May incur small processing fees


• Required documentation for verification

9. Platform Limitations and Disclaimers  

Service Scope:  

• eQuote360.com provides connection services only


• We do not control supplier availability or pricing


• We are not responsible for supplier work quality or performance


• Direct agreements between buyers and suppliers are separate from our platform

Market Factors:  

• Supplier availability varies by location and season


• Project complexity may affect connection success


• Local market conditions impact supplier response


• Building permit requirements vary by jurisdiction

10. Dispute Resolution  

Internal Resolution Process:  

• Customer support team review


• Management escalation if needed


• Final decision within 15 business days


• Clear communication throughout process

Alternative Options:  

• Better Business Bureau complaint process


• Consumer protection agency resources


• Credit card dispute rights (where applicable)

11. Contact Information  

Customer Support:  

• Email: support@equote360.com


• Phone: +1 (345) 326-2411


• Live Chat: Available during business hours

Billing Questions:  

• Email: billing@equote360.com


• Available Monday-Friday, 9 AM - 5 PM 

Technical Issues:  

• Email: tech@equote360.com


• Priority support for premium service users

12. Policy Updates  

Change Notifications:  

• Email notification to all registered users


• 30-day advance notice for policy changes


• Updates posted prominently on platform


• Continued use indicates acceptance of changes

Grandfathering:  

• Existing service agreements honored


• New policies apply to future purchases


• Clear communication of any changes affecting current users

13. Important Notes  

Free Platform Use:  

• Current platform use is free for all buyers


• No refunds applicable to free services


• This policy applies to any future paid services only

Third-Party Relationships:  

• Refunds from eQuote360.com are separate from any supplier agreements


• Suppliers have their own refund and cancellation policies


• We cannot process refunds for work performed by suppliers


• Direct payment issues should be resolved with suppliers directly

Legal Compliance:  

• Policy complies with consumer protection regulations


• Additional rights may apply based on your location


• International users subject to local consumer laws

This Refund & Return Policy was last updated on 10/Oct/2025. Questions about this policy? Contact us at: support@equote360.com.

This policy applies only to fees paid directly to eQuote360.com for platform services. Separate terms apply to any agreements between buyers and suppliers connected through our platform.